Questions

ORDERS

We've made it super easy to place an order at SignsAndDecals.co.nz, you don't have to create an account and we'll only ask you to set a password, that's it simple as that!
We always check the order first before we cut the vinyl to make sure everything is clear and correct. If we have any doubts, you will surely hear from us for clarifications.
Although it upsets us to think that your account might consider our emails as junk, sometimes they can end up going into your junk folder, have a look to see if we're hiding in there and add us to your safe senders list to stop this from happening again. It's also worth checking the "Order History" on your account. If you do have an order number, check that your email address is correct. If, however, there is no recent order listed it means that your order has not been successful and you will need to try again.
Once you've placed your order we'll send you a confirmation email containing all the details of your order.
It's all rather easy to pay with a promo code but if you're having difficulties, contact our customer service team and we'll sort it out for you.

DELIVERY

If you have yet to receive your parcel, we're sorry. Check with your neighbours first to see if they've signed for your parcel. For any orders that are delivered to a neighbour a calling card will be put through your door to advise you of the property name or number it has been delivered to. If you're still not able to locate your parcel, don't worry, contact us on customer services and we'll help you....
Yes, but remember your billing address must match the address that your payment card is registered to.
If you are based in NZ, your parcel is sent in a pre-paid postage bag. If your address is non-rural, then you will pay the associated shipping cost for the item which is part of the checkout process. If your address is rural, then you will pay the addition $3.90 for the rural delivery which is also part of the checkout process.
We will upgrade the postage bag to a bigger size at no extra cost to you. However for some over sized items, the shopping cart is designed to upgrade the shipping cost to a bigger postage bag.

RETURNS

Given that the order is a custom vinyl lettering, the order cannot be returned as it is only usable to the ordering client. We always make sure that your order is correct by checking the dimensions, the font style, colour of the vinyl to use and present to you the design before we proceed cutting the vinyl.
We try to make sure that you are happy with all of the products we send to you, but if you ever do need to send anything back to us, it's super easy Send us a message from our contacts page and we will take it from there.

GENERAL

We try to make sure that you're happy with all of the services we provide at SignsAndDecals, in the event that you need to complain, email signsanddecalsnz@gmail.com and we'll do our best to make you happy again!